The race may already be lost, but still.
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I blame management metrics that punish anyone for getting less than 5-star reviews
In the US.
God, I literally was told by my manager at my first job to tell customers, when they got a random survey, that anything less than a 10 is a 0.
Japan does 5 star ratings proper.
That’s how you know you’re being setup for failure
“If you go a minute without making a mistake then you can go a lifetime without making a mistake.”
I don’t know why, but that gave me a similar visceral reaction to hearing “if you have time to lean, you have time to clean”
They both come from assholes wuth the same mindset.
Next time someone say this, find a stick, haul it at them and shout „Duck!“. If they don’t duck, they got what they deserve. If they do duck, then say „If you can duck the stick, you can suck this dick“, whip your dick out and stick it in their mouth.
“No arms, no cookies.”
A three-star restaurant on Tabelog is life-changing cuisine. I’m not sure what you’d have to do to earn four, but it’s probably illegal.
Had to deal with similar surveys. Rating was 1-10, 8-9 was “just OK”, 10 was “your ratings better be here”, and anything 7 or lower was a serious issue.
That’s how our state scores conditions for learning surveys that factor into our school district “report cards.” I just flat out tell kids that I proctor for “if you ACTUALLY agree with the statement, choose strongly agree.” All other answers are scored as negative.
Germany (does it correctly) too. Although depending on us influence it depends.
Yeah this is why I almost always give 5* reviews to any sort of thing that’s traced back to a worker unless I really feel like they need to be reprimanded for something, and how badly they should be reprimanded is how many stars I take off. This is only for the 1% who really need a talking to.
When it comes to product reviews on Amazon for example, or business reviews, I feel a lot more free to give my real opinion to help the next person.
Every time I have to do an after call/chat survey I try to add a comment along the lines of “Your representative was very helpful, but I had to deal with too much waiting and too many chatbots to reach them. Please hire more staff.”
Nobody who reads those cares and has the ability to effect that
Everyone I’ve ever dealt with who thought the employee needed reprimanded was either
-
A huge asshole
-
completely wrong
-
didn’t like a policy that the employee had no say in
-
was dealing with a reversible error that required training not reprimand
The times I’ve done it were for:
- One guy who had his phone in his steering wheel and was playing some sort of online gambling the whole drive and didn’t look directly at the road once
- One guy who was driving around on a spare tire (doughnut) on the highway at speeds way above those it said on the tire.
I mean I can look the other way on just about anything (I’ve given 5* to a lot of questionable driving decisions and shitty cars) but when you are putting my life at risk, that’s where I draw the line.
Yep perfectly justified but you can’t actually couch gambling guy you really just need to fire him because he’ll continue to be a moron.
-
Nevertheless I gave 5 stars to the management because they might find out.
Don’t care how many stars it is; if it’s like 4.5 stars out of 1000+ reviews, I’ll take it over something that’s 5 stars with 100 reviews.
There’s a math thing for that… I think?
I honestly didn’t know that! The more I know
What it is now:
- 5 stars = it was fine
- 5 stars plus glowing review = it was great
- 4 stars = it could have been better
- 1 star = terrible
- 1 star plus review = so terrible that I had to write something OR I’m a gigantic gaping asshole that likes to complain
“One star, the restaurant was fully booked and the hostess calmly explained that there was no room to seat me and my seventeen crying infants.”
“Three stars, the kitchen was actively on fire, a opossum was living in the cash register, and the server only spoke Norwegian, great Italian food though will be back next week.”
What I love is when it’s a one star with review and it’s some asinine shit they failed at or something like a missing piece from a 1000 piece puzzle.
That would be terrible to miss that one piece after doing all that work.
But how could you ever prove it wasn’t you who lost it?
Right, exactly my point.
Exactly! There just outstanding and crap. 1 or 5. Fuck those pinko neutralist., “non-binary” numbers inbetween. In your face, libtards!
what about using thumbs up/down and computing a five-star rating from the average?
this system can skew the average towards negative
say someone found a hair in their soup but otherwise the experience was amazing - even if they’re peak karen they’d still probably give something like 3 stars, but if faced with a binary choice they’d probably pick the negative option
unless you mean up/down vote per each quality like atmosphere, food, hygine, service etc then that’d preserve the nuance imo
no, no nuance. only yes or no.
alternatively it skews the average towards positive: shit i found a hair in my soup! that indicates bad hygiene it the service was so good and i don’t want the wait staff to suffer! i’d probably go 3 stars but this is a thumbs down
it all comes out in the wash: 1 hair in 1 soup, doesn’t matter… many hairs in many soups, place deserves a 0 not a 3
Now i don’t know if i should upvote fpor thinking outside the box or downvote for the faults in it. Maybe if we had 3 options? But then, what if the idea only has one fault and more positives? Maybe 5 options…?
compromise: you need to write a 1000 word review at at least a 12th grade level and we use automated sentiment analysis to set the score.
still only as thumbs up or down though.
You just described the entirety of my career on ePinions back in the day. I made bank off of that stupid website even though commenters with short attention spans constantly complained I was too verbose. Many dumb early 2000s computer parts were paid for via that avenue.
I made the top 100 at one point. I still have the hat they sent me someplace.
On steam it makes it so that universally good but not exceptional games get overwhelmingly positive reviews, but like a 3.5 star average on backloggd
still more accurate than 5 star bullshit, infact tthe most accurate one I have seen
I like a three point rating. Disappointing, As Expected, Awesome.
add a second rating, 1 for service, 1 for management. that way server 5* management 1*
For hr or Uber or similar the scale is this:
5 stars = meh, expected experience
4 stars or lower = your employee literally tried to kill me
I usually save 4 stars for attempted kidnappings, its important to distinguish these things.
Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
This is the issue. I am more concerned about the real impact a rating has on a real person’s life than whether some future rider will be slightly bothered by a dirty floor mat.
Right if it’s for corp always 5/5 but if it’s on like bookworm or my blog, I feel like I can be honest, because no one is getting dinged based on my stars.
I don’t think this is actually having the effect you think it does. The people running these things still need the same number of workers in total, so all you’re really doing is contributing to the effect that OP is describing, where the gig workers getting marked down becomes arbitrary and random rather than related to whether they do their job.
The way to protest gig work is not to do business with companies that use it.
I’ve worked at two call centers, both anything below a 5/4 as a 0
In theory, sure. However in the real world there is no escaping neither the ratings or the gig economy. Every single delivery company here does it. When it is possible to choose the delivery I pick the postal service. They too asking for ratings, but at least they have regular employees though some delivery points that are stores and kiosks have a suspiciously high rotation of staff. Not every vendor uses the postal service and sometimes the only option is to order from them or be without.
I don’t have any grandiose ideas of it having any effect, but I will not participate in rating the performance of my fellow humans that are service workers. They do the job to do the job and the job is not to suck up to me. And everybody has the right to have a bad day or whatever without some manager making it even worse.
Realistically it is better to support political parties that legislate wages and working conditions and such so that people working any jobs have a decent wage and are protected from abuse.
I mean, this is a good idea, I’ll give it four stars.
⭐️⭐️⭐️⭐️
For real, the fact that the former is how people have started using the five start system is crazy. Uber driver has less than a 4.8 rating? Cancel that ride, he must be a monster.
ratings are not objective, no matter how hard we try we are not creatures of objectivity. when it comes to rating other people most of us want to be nice
The Internet is to blame for a lot of it. We have all these amalgumated ratings visible, and people want their review to impact that total score. The most impact they can have is putting a review at either extreme.
ratings systems are dehumanizing for employees while re-enforcing entitled consumerism for the public.
I wanna rate the managers.
This doesn’t work unless everybody agrees to use it
Correct.
With most things, like Ubers for example, there really is not a substantial dofference between an average job and an exceptional job. Like, sometimes someone really stands out as exceptional - but almost always, the one and only standard is “completed job without incident”. By giving your Uber driver 4/5 stars because they didn’t offer you bottled water or whatever, all you are doing is punishing some random person who did a perfectly fine job, possibly significantly impacting their ability to make money and pay their rent.
What should really happen is that these companies switch to a one star system. 1 star = completed job without major incidents. 0 stars = major incident.
More like “completed job without an accident”
I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.
Gotta be customer obsessed
We do net promoter scores, out of 10. 9 and 10 are positive, 6-8 are neutral, 1-5 are negative. We get scores like “Good job, no complaints, 5 points” or “Best service ever, but my internet went down, so I knocked it down to 8 points.”
This is literally just a 3-option ranking with extra steps.
Yes, but with some studies to back it up.
fully agreed but trying to treat it any other way punishes the people at the bottom and does nothing to the people who set up and use the system
Sure.
However, assuming two exceptional employees rated consistently 7-10, there’s a measurable difference between an 8.2 and an 8.6.
The alternative is 3 vs. 3.
People also like to have options. Having a sad face, a neutral face and a smiley doesn’t really cut it for pretty much anything.
Having the option of 1 being “utter shit” and 4 being “bad but workable” seems like it has benefits.
I prefer
- bad
- issues
- good
- great
- exceptional
Except it isn’t even an objective scale other folks are rating something a 5 for not being complete POS and being 5 dollars treating it as an objective scale and using a different one from planet Earth is less than useful.
Yeah which is why I pretty much ignore stars unless someone has a rubric in their profile, or an actual review attached.
Solely numeric reviews are basically no better than up and down votes. Good for automation or algorithms, but largely useless to humans.
Good luck convincing HR, or any of the assholes in corporate.
Who asked them?
they’re the ones who decided that anything less than a perfect score is an “opportunity for improvement” in other words “do better or you’re fired”.
The only two ratings that matter are 5 and 1.
5 = Met expectations
1 = Bad
Ah, but consider
5 = Exceptional
4 = Met expectations
1 = Bad
4 does not meet corporate expectations and some minimum wage person who dealt with you is going to get shouted at.
Actually to be clear normally it’s the average weight of reviews that is relevant nobody has time to actually speak to every review and most people don’t actually shout at people
If your target is 4.7, every asshole who gives you 4 stars because “there’s always room for improvement” or “5 means excellent and I wasn’t that excited about it” has to be balanced by at least three more who give it 5 because they recognise that the wage slave has no power to make it better than they did and it’s unreasonable to expect the wage slave to inject joy into their day.
most people don’t actually shout at people
Depends on the company. Some companies give people a ten cents raise, an hour’s training and lots of stress and targets for being a supervisor. I don’t know whether shouting at the other wage slaves is the intended behaviour, but it’s frequently the outcome.
It’s great that you don’t have experience working for places where the fear is used for control, but that doesn’t mean it doesn’t happen a lot.
You may say “if you don’t like it, feel free to get a different job”, but that’s exactly what management say, and there are plenty of people on whom that fear works.
