Tried to register a Loudly account using my email from Tutamail, but only got “invalid email”.

Sent an email asking what was wrong, this was their reply (guess they only accept US emails. And here I thought Loudly was European) :

Hi, Thanks for your email and interest in Loudly!   We don’t block any specific email domains, including Tutamail. However, our system uses a service to analyze email addresses and determine whether they are valid and recognized. Occasionally, less common email providers may be flagged as invalid during this process.

We recommend using a well-known email provider (such as Gmail, Outlook, or Yahoo) to ensure smooth registration.

If you have any further inquiries, please do not hesitate to contact us.   Best regards,

Your Loudly Team

Music Maker JAM
Loudly

Kudos for quick response, thumbs down for the fix it yourself “solution”.

#tutamail

  • PlanterTree@discuss.tchncs.de
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    16 hours ago

    The entire purpose of email was to be decentral system. If only gmail and yahoo mails are allowed this company does not understand email.

  • katy ✨@piefed.blahaj.zone
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    3 days ago

    i mean they’d probably get a lot more customers if they just sent email verification on registeration and purged accounts that aren’t verified after 30 days instead of just hardcoding only the big three email providers.

  • n4ch1sm0@piefed.social
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    5 days ago

    In other words, “we want to make sure our email cookies definitely hit you when you open up our emails, as we are in fact a blood sucking shit stain ai platform that steals music from real artists, we might as well steal your data too.”

  • x00z@lemmy.world
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    3 days ago

    Reply that this whole interaction has confirmed that your email address is valid and recognized.

  • U@piefed.social
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    3 days ago

    The real response is veiled behind the usual corporate lingo. Here’s what’s actually being said:

    You’re right. The system is buggy and the IT guys still haven’t fixed it. The easiest way around it is to create a disposable address at one of the major email providers. It sucks, but that works. Good luck.

    In a way, the response was kinda humane.

  • cabbage@piefed.social
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    5 days ago

    “We appreciate you want to use our slop service, but unfortunately our email system is guarded by the latest slop technology to prevent any trace amounts of humanity from getting through”

    And so the AI slowly slops itself to death.

  • Meldrik@lemmy.wtf
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    4 days ago

    That’s the dumbest thing I’ve seen lately. You got your own email domain? Too bad! 😂

    • fodor@lemmy.zip
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      3 days ago

      I have my own mail server and it has never been blocked … If it were, clearly the garbage would have taken itself out. :-)

  • the_q@lemmy.zip
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    5 days ago

    I’m disappointed you want to use AI for creative endeavors.

      • the_q@lemmy.zip
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        4 days ago

        No. I’ll not sit by while this technology is shoehorned into every aspect of our lives, created on stolen data and using insane amounts of water and electricity all to delegitimize information and devalue the art making process.

        • FishFace@piefed.social
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          3 days ago

          Someone else’s use of it doesn’t shoehorn it into your life; you’re letting your irritation at google suggesting it every three minutes lead to saying no-one else should use it.

          Generating stuff with AI takes a comparable amount of energy to playing a video game. It doesn’t “delegitimize information” in any way, and doesn’t devalue the “art making process”, it’s just a different process for arriving at something kind of similar. If the outcome were the same, it might devalue the process, but that would then be a good thing.

          That only leaves alleged copyright infringement which to be honest I thought we were cool with. In any case, the OP’s use of an AI image generator isn’t going to lead to them not buying the art it was trained on so, again, not really a problem.

          If you don’t like it, don’t use it.

  • LesserAbe@lemmy.world
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    4 days ago

    I may have some insight here: in marketing there are third party services which will “verify” an email is legit. They do this by sending an automated inquiry to that email domain’s servers. Many servers are set up to respond and verify, “yes this is a real address” or “no, we don’t have an address like that.”

    Catch is that this allows marketers to confirm, yes, my message will reach a real person if I send it here, and they may send spam. So some services intentionally configure their servers to give no response or a less definitive response.

    Without looking into it I would bet that’s what Tutamail has done.

    Still annoying that Loudly doesn’t support it, but probably less a question of size/location and more of configuration.

    • nibbler@discuss.tchncs.de
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      4 days ago

      technically it’s hard to block those probes. in SMTP (the protocol used to deliver emails to target servers) if the query uses VRFY it’s open about it’s intensions, but RCPT TO reveals the same information. so the only way to block is an IP based block list. and those I know only list spammers, not probers.

  • yojimbo@sopuli.xyz
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    4 days ago

    I’ve experienced this with Merlin BirdID by CornellLabs. My suspicion is that they are using some sort of API to verify email existence but only against aboveentioned “big providers”. Of course that wouldn’t support any of my selfhosted email domains. On the other hand they didn’t verify my ownership of said email, therefore I’ve registered with birds@gmail.com, that I don’t control and I sincirelly apologize to whoever does… For my use the account has no value whatsoever anyway. Also, I’ve checked and my login information are gone from the app now, so maybe the’ve fixed it already?

    Anyway, I’d love to know what “valid and recognized” means. The only thing that you need for mail delivery is a valid MX record and a mailserver sitting on the end of that record. As an admin by trade, I suspect this is not malicious by design, it is just a lousy/lazy developer who trusts the statistically probable answers of his AI agent more than he should. ( Oh - it’s an AI app - that makes it almost certain 😇.)