Yeah, that makes sense actually. Looking at it again, that’s not really the problem. “Bad” is the direct opposite of “Good”, they should be at symmetrical spots of the spectrum. Both versions have it wrong. If Bad is the worst rating, Good should be the best. I still say get rid of “some issues,” it just sounds too benign to me for the second-worst possible rating, change it to “bad” and make 1/5 stars Terrible or something equally inversely comparable with “Exceptional”.
Be careful with it, though, because if someone on minimum wage is somehow linked with your less than perfect rating, corporate are going to be on their case to improve their numbers.
I disagree. To me, “ok” means adequate and unremarkable.
Yeah, that makes sense actually. Looking at it again, that’s not really the problem. “Bad” is the direct opposite of “Good”, they should be at symmetrical spots of the spectrum. Both versions have it wrong. If Bad is the worst rating, Good should be the best. I still say get rid of “some issues,” it just sounds too benign to me for the second-worst possible rating, change it to “bad” and make 1/5 stars Terrible or something equally inversely comparable with “Exceptional”.
Be careful with it, though, because if someone on minimum wage is somehow linked with your less than perfect rating, corporate are going to be on their case to improve their numbers.