

A little understood rule of retail is:
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Customer buys something, has neutral opinion.
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Product has a problem, customer has negative opinion.
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Company resolves problem well, customer now has positive opinion.
That’s a very important lesson for organisations to learn. A customer complaint is a golden advertising opportunity.
I’ve been on Qobuz for a while now. It’s not quite as good as Spotify when it comes to catalogue or community playlists. Other than that, I haven’t seen any AI slop or ghost musicians, and the suggestions are very human. I believe they pay about 4x royalties that Spotify does.